If you have a complaint about the financial services provided to you, we are here to help resolve it promptly and professionally.
Steps to Lodge a Complaint
1. Speak to your financial adviser about your concerns, or
2. Call the compliance manager on 02 9955 9779.
If Your Complaint Is Not Resolved
If after speaking to us or your financial adviser, and your complaint is not resolved within five business days, please write to:
Compliance and Professional Standards Manager
Eclipse Financial Advisers Pty Ltd
PO Box 474
North Sydney NSW 2059
Email: compliance@eclipsefa.com.au
We will try and resolve your complaint quickly and fairly. If your complaint cannot be resolved by us to your satisfaction or within 30 days, you may refer your complaint, free of charge, to the Australian Financial Complaints Authority Limited (AFCA) of which Eclipse Financial Advisers Pty Ltd is a member.
External Dispute Resolution
Australian Financial Complaints Authority (AFCA)
AFCA can be contacted on 1300 565 562 or via mail at GPO Box 3, Melbourne VIC 3001. Email: info@afca.org.au or visit their website at www.afca.org.au.
Australian Securities and Investments Commission (ASIC)
Alternatively, other matters can be referred to the industry regulator, the Australian Securities and Investments Commission (ASIC) on 1300 300 630 or via the website www.asic.gov.au.
Professional Indemnity Insurance Cover
Our professional indemnity insurance covers us and our authorised representatives for the services provided under our Australian Financial Service Licence. This includes claims relating to the conduct of staff and representatives who no longer work for us, but did so at the time of relevant conduct. Our policy meets the requirements of the Corporations Act 2001 (Cth).
Get in Touch
Have questions or need assistance? Fill out the form below and we'll get back to you promptly.